1. How do I request revisions for my written content?
For any written content, you can email your marked up document to our support team via firstname.lastname@example.org and they will ensure your writer/editor takes care of the changes accordingly. Learn about our policies here: How to Request Revisions for Ghostwritten Services
2. How do I request changes for my cover design?
For cover designs, you can directly reach out to your designer using the Customer Chat feature within The Urban Writers’ Order Management Platform! All you do is log into your account and open the order in question, click on ‘Approve’ in the top-left, and follow the prompts. Once your design has changed status to ‘Being Designed,’ at the top of the screen, you can leave your feedback and revision requests in the Customer Chat tab of the order.
3. Do I need to provide an outline?
If you have specific requirements that you want your writer to adhere to, we recommend providing a detailed outline or purchasing a Platinum Bundle, which includes a professionally created outline. Our goal is to meet your requirements with each order you place with us. If no outline is provided, our writers will create their own outline to follow based on the details you gave when placing the order.
Learn more about outlines here: Why Are Outlines Important in Writing: Your Guide to Detailed Outlines for Ghostwriters
4. Do you provide essay writing or academic writing services?
No, The Urban Writers does not provide writing services to students or for any academic purposes. We are a professional writing service for professionals. We do not condone cheating.
5. Do I own the copyrights to the content I order from The Urban Writers?
Yes. You are the copyright holder of all content you purchase from us. The Urban Writers does not retain any rights to the content we deliver to you.
6. Are orders processed right away?
All orders are usually processed within 24 hours. Once we have assigned the order, you will receive an expected date of delivery, which you can also view in our Order Management Platform. Please keep in mind that order processing may take longer in some cases.
7. Are packages restricted to certain topics?
Yes, Urban and Rising Packages have content restrictions. The niche dropdown contains the relevant niches for each package. If it is not listed, it is not available to be ordered with that package.
8. Do you add content to existing books?
Yes, we can add content to your existing books. The price for written content is the same and includes copy-editing and proofreading for the content that we add. You will need to order an Editing & Proofreading Package for existing content to be copy-edited and proofread.
9. Can I choose a writer?
If you would like to request a specific writer that you’ve worked with before, you can add their Writer ID when filling out the order form, which can be found in the email we send to you upon order assignment or requested from our support team via email@example.com.
10. Do you provide formatting?
Yes, all written content is delivered properly formatted, ready to be published as an Amazon Kindle eBook. If you need us to format content you have provided, such as an Editing & Proofreading Package, we can do so at an additional cost upon request. Paperback formatting comes free with our Bundled Packages or at an additional cost upon request.
11. Can I request images with my written content?
If you select a Premium, Top, or Bundled Package, we do provide commercially-free images relevant to the content! Alternatively, you can provide your own licensed images for the writer to insert. The number of images we can provide differs depending on the package ordered and we do not offer more images than the package includes.
12. How long will my order take?
We have a neat little tool to help you calculate all your expected due dates depending on the package and word counts you are interested in!
Check out our Delivery Estimator here: Delivery Estimator