Answers to your TUW questions

Start by posting your project for free on The Urban Writers platform. Pick a package or add individual services, then enter your word count and requirements. Choose a freelancer, pay, and follow the work in a live document with chat. Submit all your requirements before work starts.

You choose the freelancer who works on your TUW project, including your writer or editor. Freelancers can request your project, or you can invite someone. Review their profiles, samples, ratings and completed orders, then chat or video chat before choosing.

You can request a paid 1,000-word writing sample from a TUW writer before ordering your book. Samples cost $22 for Rising, $26 for Urban, $28 for Top and $32 for Premium.

You can read your TUW project in a live document as your freelancer writes or edits it. Leave comments in the document and use chat to discuss the work. Feedback while work is in progress does not count as a revision.

Contact TUW support at support@dibbly.com for help with your account. You can also use live chat Monday to Friday, 5 a.m. to 5 p.m. Eastern, or visit the contact page.

TUW Book Writing costs $4.13 to $6.60 per 100 words, depending on the writer tier you choose. Every Book Writing order includes a human copy edit and proofread by a separate editor. Your price is shown before you pay.

TUW's standard editing prices are $2.30 per 100 words for Essential Editing, $2.70 for Line Editing and $3.10 for Developmental Editing. The total depends on your manuscript's word count and the service you select. Your price is shown before you pay.

TUW book bundles start at $588 for Silver, $692 for Gold, $1,057 for Platinum and $1,132 for Ultimate Fiction. Every bundle includes a written and edited manuscript, a cover and paperback formatting. Gold adds a professional book description, while Platinum adds that description and a professional outline. Ultimate Fiction includes a plot outline and fiction blurb, and bundle prices depend on word count.

You can pay for your TUW order upfront or wait until a freelancer is attached to the project. Posting the project is free. You see the price before paying.

TUW Insider costs $99 a month and gives members the lower member price list on every order. Essential Editing, for example, costs $2.10 instead of $2.30 per 100 words. The plan keeps members one price increase behind whenever TUW raises rates. Enrollment is open with no end date.

TUW writes fiction and non-fiction, including self-help, health, business, history and cookbooks. Fiction covers 20 genres, including romance, mystery/thriller, fantasy, science fiction and children's stories without rhyming. Fiction customers can choose first-person or third-person narration. TUW does not accept academic or student writing.

Every TUW Book Writing order includes a manuscript from your chosen writer and Essential Editing by a separate human editor. Essential Editing covers copy editing and proofreading. You receive an originality report to review before editing and an editable Word file formatted for Kindle eBook. You own the delivered content and keep all copyrights.

TUW offers fiction plot outlines and researched non-fiction professional outlines. A fiction plot outline starts at $85 and is created with a fiction writer and a developmental editor. A non-fiction professional outline costs $375 and is researched and written by your chosen freelancer.

TUW's Top non-fiction package can include up to 10 commercially free images, and Premium can include up to 20. Fiction packages do not include images. Illustrations are available as a separate service at $47 per illustration.

A TUW freelancer can add new content to your existing book at the normal writing price. Editing the text you already have requires a separate editing order. Include the new content requirements before work starts.

Choose TUW's Essential Editing for copy editing and proofreading, Line Editing for sentence-level clarity and flow, or Developmental Editing for feedback on structure, focus and audience fit. Line Editing includes copy editing and proofreading. Developmental Editing provides comments throughout your manuscript and a written assessment.

You can add Line Editing to a TUW book-writing order or any book bundle. The upgrade costs an additional $0.95 per 100 words, or $0.80 for Insider members. It addresses sentence-level clarity and flow.

Books written by TUW arrive as editable Word files formatted for Kindle eBook, while paperback formatting is included in every book bundle. Paperback formatting gives you a print-ready interior. It is also available as a separate service.

TUW offers book cover design and book descriptions as individual services. Cover design costs $144.99 for Silver, $184.99 for Gold and $279.99 for Platinum. A book description costs $113.99 and comes from a copywriter in KDP-ready HTML.

TUW offers audiobook narration at $2.43 per 100 words. You hear voice samples before choosing your narrator. The narration meets ACX standards.

TUW offers Spanish translation at $3.99 per 100 words and German translation at $4.44 per 100 words. The service includes translation, copy editing and proofreading. The translated book is formatted for eBook.

TUW Book Writing includes 1 to 4 revision rounds, depending on the level you choose. One revision is one round of comments in the document. Feedback you give while the work is in progress does not count as a revision.

TUW orders enter an approval window of 5 to 10 days, with a shorter window after each revision. A countdown shows the time remaining to review the work and approve it or request a revision. Letting the window expire counts as approval.

TUW charges for changes outside your original requirements, including new content, a new tone and changes after approval. During writing, these changes cost $1.85 to $3.75 per 100 words, depending on the package. Submit all requirements before work starts.

A 30,000-word TUW book typically reaches you edited about 40 days after the order, while a separate editing order typically takes about 10 to 11 days. Timing depends on the package and word count. The delivery estimator shows expected due dates.

TUW does not refund fulfilled orders, and a full refund is possible only before work starts. Once work has started, a partial refund depends on the progress made. Refund requests must come within 90 days of purchase.

You own all content TUW delivers to you and keep all copyrights. Every freelancer signs away their rights to the delivered content. You may claim credit as if you wrote it yourself.

Every manuscript written through TUW comes with an originality report for you to review before editing. TUW's quality assurance team also reviews the final content. On request, the Platform Success team runs the built-in AI check and shares a report.

TUW freelancers may use AI only with your express permission and only for ideas, phrasing, grammar, consistency and research. Third-party AI content and unmodified AI text are banned. Your permission does not remove those restrictions.

TUW may ask first-time customers to verify their identity before processing an order to protect customers and freelancers. The request comes from TUW's order team by email from support@dibbly.com.