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We’re On A Mission...

To provide high quality written
content and outstanding
customer service to businesses
and individuals looking to
outsource their content.

What Can We Do For You?

Book Writing
& Design

SEO and
Blog Articles

Editing and


Born From A Desire To Provide Better Service

Marco and Natasha didn’t have the best experience using other writing services and found that these businesses lacked the experience they were after. The intent for creating The Urban Writers was to provide an easy, trustworthy, and professional experience for all customers.

They wanted to instill the experience they were seeking on the customers they served. This was the sole purpose of implementing a system where their customers feel part of the process.


A Passive Income Dream

In March 2017, Marco and Natasha decided to start a Self-Publishing business in the pursuit of passive income. With determination, and a deep burning desire to succeed, they built a successful Self-Publishing business that was able to support their income full time. Marco and Natasha worked hard and surrounded themselves with like-minded individuals. Networking and making connections were key factors in their success.


A Plan To Launch

In March 2018, Marco had an idea to launch The Urban Writers, and by April 2018, The Urban Writers was operating for business. Countless hours were put in to create a solid writing and editing team. Today, The Urban Writers is known for providing exceptional written content and state of the art customer service.


Exceptional Quality & Customer Service

Marco and Natasha have made it their mission to ensure that no shortcuts are taken, that quality is the number one priority, followed by customer support that genuinely cares. If you’re looking for a company that thrives from your success, Marco and Natasha can help.

Get To Know Your New Team


Marco Moutinho

Marco built The Urban Writers from the ground up. Innovating is his wheelhouse and that is exactly what he’s done since day one. When he puts something in his mind, he gets it done. That is the sole reason for the constant evolution of The Urban Writers. With his software background and problem solving skills, he has been able to transform The Urban Writers into a platform where customers can manage, work, and communicate directly with the team.

His inner “geek” loves technology, building software, video games, and automating things.

Natasha Moutinho

Natasha came into The Urban Writers several months after the company was launched. What she brought with her was a burning desire to establish culture within the company. Her belief is that every single member of the team adds value and are a vital piece to the success of the company.

Natasha’s killer management skills and ability to create long lasting partnerships through sheer love and a genuine desire to support those around her, have helped shape the foundation of a company truly built to making incredible content.



Sylvia Wells

Sylvia oversees all operations. This wonderful woman is who takes care of, well, all operations! She is a real people person and her greatest strengths are working with teams and developing streamlined processes.

Quality output, dazzling service, and an efficient, productive, and supportive work environment is what keeps her busy all day!

She’s fierce, she’s talented, and we are grateful for her dedication to TUW.

Ella Kruger

Ella is our Head of Customer Relations! She manages our support team, and adores every one of our customers. You can rest assured knowing that she’ll go over and above for you—always. In addition to handling many internal processes, she has a big hand in vetting and helping our newly-approved writers settle into the TUW Family, ensuring that they get all the necessary resources and support they need to deliver the quality content you deserve!

Ella loves hiking in nature, helping people, sharing ideas, and she has a talent for special-effects makeup.



Tia Crann

Tia's role as the Order Fulfillment Manager entails a lot of communication with the Urbanites and customers. She has a very hands on position with The Urban Writers, which allows her to help find solutions on both sides and keep orders moving along smoothly.

Tia loves being able to connect with everyone involved in the process to deliver customers their finished products. Whether it’s a manuscript, novel, book cover, or illustration order, Tia gets to share in the pride and excitement of each order she works with and represent The Urban Writer’s core values. 

Akhil Kumar

Akhil works with the talented group of writers and editors at TUW. As a writer himself, he understands what is needed for a book to reach exceptional quality. He also manages our Marketplace, a unique service that provides ready-to-order books. His mission is to connect you to quality books and extraordinary writers.

Senior Order Fulfillment Coordinator

Talent Manager

Aimee Verster

Meet Aimee! She is the lovely individual who is always on the lookout for talent to join our amazing team of Urbanites. Aimee is also responsible for helping our new recruits transition into their new roles at The Urban Writers. When she's not helping new Urbanites find their feet or scouting for talent, she can be found in the barn, spending time with her horses.

Mikayla Schling

Mikayla is one of our wonderful customer service representatives—she’s always there when support is needed and goes out of her way to resolve any queries you may have! She brings initiative and a smile to every day. Our customers are her top priority. Mikayla has a love for writing herself, and is an artist with a penchant for online gaming.

Senior Customer Support Representative

What Our Team Has to Say

I love working with the customer on a book. There is this free flow of ideas that we share and help get a book to its desired quality. TUW has done a wonderful job encouraging transparency and open-communication. It's something a lot of companies can hold to a high standard.
It has been a very positive experience for me to communicate directly with the clients. The appreciation they have shown and the enthusiasm with how they accept my ideas have been very encouraging. Although this feature made me feel quite nervous before it was launched, I now realize that it helps create better connections among everyone working on a specific project.
I have loved being able to work directly with the customers. It gives an opportunity to get a less sterile and processed feel for what their needs are.
It's been great getting real-time feedback from customers. Rather than sending requests through the admin team, we get answers from the client directly regarding how they want certain aspects handled. Each order is unique, and being able to handle them uniquely is to our benefit and our clients'"
One-on-one interactions with customers are golden, really. Ever since we started doing this, communication between us, editors, and customers has just become easier and more efficient in making sure the customer's needs are always met--which is, I believe, exactly what all of us are looking for.

Want To Join Our Outstanding Team?

We Write. You Earn.

Every time you make a purchase from The Urban Writers, you’ll receive a point, called an Urbancoin. You can use these to save on future orders.

Earn more Urbancoins for different actions, and turn those Urbancoins into awesome rewards!